Privacy Policy — LevelUp Unlocked
Effective date: September 1, 2026
This policy explains how LevelUp Unlocked ("we", "us", or "our"), a California-based business, handles personal information through levelupunlocked.ai and its related website pages and forms (the "Site"). It covers our consulting, workshops, update signups, and related communications.
This policy does not cover products or services that have not been released.
1. The short version
- We collect the information you submit when you request updates, contact us about consulting, or reserve or join the waitlist for a workshop.
- Our hosting and form-security providers process limited technical data needed to deliver and protect the Site.
- We do not use advertising pixels or behavioral-advertising trackers on the Site, and we do not sell or rent personal information.
- Marketing choices are separate from operational messages. A consulting inquiry or workshop registration does not subscribe you to marketing unless you separately ask for updates.
- You can contact
privacy@levelupunlocked.aito ask about, correct, or request deletion of personal information we hold about you.
2. Information we collect
2.1 Information you submit
The information depends on the form you use:
| Activity | Information collected |
|---|---|
| General or workshop updates | Your email address and the category of updates you request. |
| Consulting inquiry | Your name, work email, company, and any optional phone number or description you provide. |
| Workshop reservation or waitlist | Your name, email address, required phone number, selected event, requested action, and reservation or waitlist status. |
We also maintain operational records related to those submissions, such as consent and submission timestamps, inquiry follow-up status, workshop attendance or cancellation status, email-delivery status, and secure cancellation-link data. Please do not submit sensitive personal information in free-text fields.
2.2 Technical and preference information
When you visit the Site, our hosting provider, Vercel, processes standard request and diagnostic information needed to deliver and secure the Site. This may include an IP address, browser or user-agent information, requested pages, timestamps, approximate location derived from an IP address, and performance or security events. We do not add that request-log information to our contact database.
We use Cloudflare Turnstile to protect forms from automated abuse. Turnstile runs a browser-based security check and processes a verification token and limited browser, device, network, and interaction signals needed to distinguish people from automated traffic. Turnstile does not receive the contents of the form fields from us. Our server sends the verification token to Cloudflare for validation, and we do not store visitor IP addresses in our Supabase application database.
The Site uses first-party browser storage to remember non-advertising preferences such as whether you have seen the intro and which visual appearance or artwork option you selected. We do not use advertising cookies, third-party advertising pixels, or behavioral-analytics trackers.
3. How we use information
We use personal information to:
- respond to consulting inquiries and communicate about requested services;
- manage workshop capacity, reservations, waitlists, promotions, attendance, and secure cancellations;
- send confirmations, receipts, service updates, and team notifications related to an inquiry or workshop;
- send the update category you explicitly requested;
- record and honor marketing choices;
- operate, secure, troubleshoot, and improve the reliability of the Site and its forms;
- prevent spam, fraud, and abuse; and
- comply with law, enforce our rights, and resolve disputes.
Turnstile makes an automated security assessment of whether a form interaction appears legitimate. We do not use automated decision-making to evaluate your eligibility for consulting or workshops.
4. Marketing, operational email, and phone use
Operational communications are separate from marketing. For example, a workshop reservation, waitlist, promotion, or cancellation may produce an email even if you did not request marketing. We may also confirm that we received a consulting inquiry.
Marketing consent on consulting and workshop forms is optional and unchecked by default. Submitting one of the dedicated general-update or workshop-update forms is an explicit request for that category of updates.
You may change the update categories you receive or withdraw from all marketing at any time by using the preference or unsubscribe link in a marketing message. You may also email privacy@levelupunlocked.ai. We will not treat a marketing opt-out as a request to stop necessary operational messages about an active inquiry, reservation, waitlist, or cancellation.
If you provide a phone number, we use it for inquiry follow-up or workshop logistics. We do not enroll you in marketing text messages without separate consent.
5. How we share information
We disclose information only as needed for the purposes in this policy:
| Provider or recipient | Role | Information involved |
|---|---|---|
| Vercel | Hosts and secures the Site | Standard website request, diagnostic, and security information. |
| Supabase | Private database and operations back office | Contact, inquiry, workshop, consent, cancellation, and delivery-status records. |
| Resend | Sends operational and requested email and manages marketing preferences | Recipient email address, requested update categories, opt-out status, and the message content and operational details needed for delivery. |
| Cloudflare Turnstile | Protects forms from automated abuse | Verification tokens and limited technical and interaction signals used for security. |
| Authorized staff and service providers | Operate the business and support the purposes described above | Only the information reasonably needed for their work. |
We may also disclose information when reasonably necessary to comply with law or legal process, protect rights or safety, investigate fraud or security incidents, or complete a business reorganization or transfer subject to appropriate confidentiality and notice obligations.
We do not sell or rent personal information. We do not share personal information for cross-context behavioral advertising or allow third-party advertising networks to track visitors on our behalf.
6. How long we keep information
We keep personal information only for as long as reasonably needed for the purposes described here, including providing requested services, maintaining accurate business and consent records, resolving disputes, securing the Site, and meeting legal obligations.
- Closed or declined consulting inquiries are scheduled for deletion after 24 months of inactivity. An inquiry may be retained longer while follow-up or a business relationship remains active.
- Workshop records that have not changed for 24 months are scheduled for deletion when they are cancelled, attended, marked as a no-show, or connected to an event that ended at least 24 months earlier.
- Contact records are removed when they are no longer connected to an inquiry, workshop record, or marketing choice that we still need to maintain.
- Marketing subscriptions remain active until you opt out or ask us to delete them. We may retain a minimal suppression record so we can honor an opt-out.
- Email-delivery and security records are retained for as long as reasonably needed to deliver messages, troubleshoot failures, prevent abuse, and document communications and consent.
- Our service providers retain technical and operational data according to their service settings, agreements, and legal obligations.
We may retain information longer when required by law, reasonably necessary for a legal claim, or requested by you in connection with an ongoing service.
7. Your choices and privacy requests
You may ask us to:
- tell you what personal information we hold about you;
- correct inaccurate contact or inquiry information;
- delete personal information, subject to legitimate legal, security, and operational exceptions; or
- change requested update categories or stop marketing communications.
Send a request from the email address connected to the information, when possible, to privacy@levelupunlocked.ai. We may need to verify your identity before completing a request. We will respond as required by applicable law.
California online-tracking disclosure
The Site does not collect personal information across unrelated websites for behavioral advertising, so browser "Do Not Track" signals and similar preference signals do not change how the Site operates. We do not knowingly allow third parties to collect personal information about your online activities over time and across different websites for advertising on our behalf. The hosting and security providers listed above may still process limited technical information to deliver and protect the Site.
8. Security
We use administrative and technical safeguards appropriate to the information we handle. Website forms send data to same-origin server endpoints over HTTPS; database credentials remain server-side; database access to personal information is restricted; and authorized staff use authenticated service tools. Resend and Turnstile receive only the information needed to perform their stated functions.
No system can be guaranteed completely secure. Please avoid sending sensitive personal information through website forms.
9. International processing
LevelUp Unlocked is based in California, United States. Our service providers may process information in the United States and other countries where they or their subprocessors operate. Privacy protections and government-access rules may differ between countries.
The Site is not currently directed to or marketed specifically toward residents of the European Economic Area or the United Kingdom. We will review and update our privacy practices before intentionally expanding into jurisdictions that require additional notices or controls.
10. Children
The Site and our consulting and workshop services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.
11. Changes to this policy
We may update this policy as the Site or our practices change. We will post the revised policy here with a new effective date. If a change materially affects how we use information already collected, we will provide additional notice or seek consent when required by applicable law.
12. Contact
Questions, privacy requests, or concerns:
- Email:
privacy@levelupunlocked.ai - Operator: LevelUp Unlocked
- Location: California, United States